Caprock Window Cleaning

Effective Date: 04/01/2026

1. Introduction

At Caprock Window Cleaning, LLC. (“we,” “our,” or “us”), We value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you opt in to receive text messages related to our window cleaning services.

2. Information We Collect

When you sign up for our text messaging service, we may collect:

• Phone Number – provided when you request a quote, schedule a service, or opt in
• Message Content – texts sent between you and our business
• Service Information – appointment details, address, and service preferences
• Consent Records – date, time, and method of opt-in

3. How We Use Your Information

We use your information to:

• Send appointment confirmations and reminders
• Provide service updates (e.g., arrival times, delays)
• Respond to customer inquiries
• Send occasional promotions, discounts, or seasonal offers
• Improve our customer service and communication

4. Consent to Receive Messages

By providing your phone number, you agree to receive text messages from Caprock Window Cleaning, LLC.

• Message frequency varies depending on your service activity
• Message and data rates may apply
• Consent is not required as a condition of purchase

You can opt out at any time by replying:

• STOP to unsubscribe
• HELP for assistance

5. Sharing of Information

We respect your privacy and do not sell or rent your personal information.

We may share your information with:

• Trusted service providers (such as SMS platforms) that help us operate our business
• Legal authorities, if required to comply with laws or regulations

All third parties are required to safeguard your information.

6. Data Retention

We retain your information only as long as necessary to:

• Provide requested services
• Maintain business records
• Comply with legal obligations

7. Data Security

We take reasonable precautions to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission over mobile networks is completely secure.

8. Your Rights and Choices

You have the right to:

• Opt out of receiving text messages at any time
• Request access to your personal information
• Request correction or deletion of your data

To make a request, contact us using the information below.

9. Third-Party Services

Our messaging services may be supported by third-party providers. These providers have their own privacy policies governing how they handle your data.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date.

12. Contact Information

If you have any questions about this Privacy Policy or our messaging practices, please contact us:

Caprock Window Cleaning, LLC.

8914 County Road 6820, Lubbock, Texas 79407

admin@caprockwindowcleaning.com

806-407-3030

13. Compliance Statement

Our text messaging practices are designed to comply with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA), where applicable.

By opting into our SMS program, you acknowledge that you have read and agree to this Privacy Policy.